Housekeepers are the unsung heroes of the hospitality industry, without a doubt. They work tirelessly to ensure your hotel stay is comfortable and enjoyable, and some of you are slobs! A lot of guests make housekeeping’s job way harder (and grosser) than necessary. It doesn’t matter that ‘that’s what they’re paid for’ — basic consideration goes a long way. Here are some things my friends who clean hotel rooms say they wish guests wouldn’t do if they can possibly help it.
1. Leaving a trail of crumbs and spills
That’s not to say you can’t have snacks or drinks in your room, of course, but leaving a trail of crumbs, sticky spills, or half-eaten food scattered about creates unnecessary work for the housekeepers. A quick tidy-up before you leave can go a long way in showing appreciation for their efforts.
2. Treating the room like a personal dumping ground
Hotel rooms are meant to be temporary homes, not your own personal fly-tipping area for your belongings. Leaving clothes strewn across the floor, toiletries scattered on every surface, and rubbish piling up makes it hard for housekeepers to do their job effectively. A little bit of organisation can make a big difference.
3. Not using the bins provided
It might seem like a minor inconvenience, but leaving rubbish on the floor or bedside table instead of using the bins provided adds unnecessary work for the housekeepers. Taking a few seconds to get rid of your rubbish properly shows consideration for their time and effort.
4. Soaking towels and bathmats unnecessarily
While it’s understandable to want to freshen up after a long day, leaving soaking wet towels and bathmats on the floor creates a mess and potential slip hazard. Hanging them up to dry or placing them in the bathtub can prevent unnecessary clean-up and ensure you don’t slip and break your neck.
5. Leaving the ‘Do Not Disturb’ sign on for days
It’s fine to enjoy some privacy during your stay, but leaving the ‘Do Not Disturb’ sign on for extended periods can mess up the housekeepers’ ability to clean and maintain your room. If you’re planning to be out for most of the day, consider removing the sign to allow them to do their job.
6. Using the bed as a workspace or dining table
While it might be tempting to spread out your work or enjoy a meal in bed, doing so can leave stains, crumbs, and other messes that are difficult to clean. Using the desk or table provided in the room can help keep the bed clean and comfortable for sleeping.
7. Leaving dirty dishes and glasses everywhere
If you’ve ordered room service or enjoyed a snack in your room, try to collect the dirty dishes and glasses and place them neatly on the tray or table. This simple act can save housekeepers time and effort and prevent spills or breakages.
8. Expecting immediate service at all hours
Housekeepers have designated schedules and workloads. While they strive to accommodate guest requests promptly, expecting immediate service at all hours, especially for non-urgent matters, can be unreasonable. A little patience and understanding can go a long way.
9. Leaving valuables scattered around
While housekeepers are trustworthy professionals, it’s still wise to keep your valuables secure during your stay. Leaving expensive jewellery, electronics, or cash out in the open can create temptation and potentially lead to misunderstandings. Use the safe provided in your room or keep your valuables with you when you’re out and about.
10. Stealing hotel property
It should go without saying, but taking hotel property, whether it’s towels, robes, or even artwork, is not only unethical but also illegal. These items are meant for the comfort and enjoyment of all guests, and taking them deprives others of their use. Respect the hotel’s property and leave everything as you found it.
11. Being overly demanding or rude
Housekeepers deserve to be treated with respect and courtesy, just like any other professional. Making unreasonable demands, speaking rudely, or complaining excessively can create a hostile environment and make their job more difficult. A simple “please” and “thank you” can go a long way in creating a more positive experience.
12. Leaving the room in a chaotic state upon check-out
While housekeepers are prepared to clean and tidy rooms after guests depart, leaving the room in a state of utter chaos can be overwhelming and time-consuming. Stripping the bed, gathering used towels, and taking out the rubbish before you leave can really ease their workload and allow them to prepare the room for the next guest more quickly and easily.
13. Not reporting any maintenance issues promptly
If you come across any maintenance issues in your room, such as a leaky tap or a broken appliance, it’s important to report them to the hotel staff as soon as possible. This lets them address the problem promptly and ensure a comfortable and safe stay for all guests. Ignoring or delaying reporting such issues can lead to further damage and inconvenience for both you and future occupants of the room.
