Doctors are human too, though many patients tend to forget this.
While it’s an uphill battle to even get to see your GP face to face these days, it’s not their fault — they’re working within a faulty system and only have limited powers. There’s no reason to make their already difficult jobs even harder, but many people do. Here are the types of patients doctors — private or NHS, to be clear! — absolutely dread seeing come through their door.
1. The “I googled it, so I know” patient
These patients come in convinced they’ve cracked the code on their symptoms thanks to a few late-night Google searches. They’re often ready to debate the doctor’s suggestions, armed with internet articles and forums. While it’s great they’re involved in their health, it can sometimes overshadow the expertise they’re there for. The GP tries to refocus them, but it’s hard to get past the self-diagnosis. Ultimately, it’s a reminder that a search engine can’t replace years of medical training.
2. The “Just one more thing…” patient
This person walks in with a single complaint but keeps adding on “one more thing” as the appointment winds down. Before the GP knows it, they’re addressing everything from a sore toe to digestive issues. Each concern seems minor, but they add up, turning a quick visit into a marathon. The GP may try to focus on the most pressing issue, but it’s hard to move on when there’s always another question. It highlights how important it is to prioritise during appointments.
3. The chronic no-show
These patients schedule appointments, sometimes even urgent ones, but often don’t show up without a call. It’s frustrating because every missed slot could have gone to someone else in need. They may genuinely forget or get caught up in life, but it creates a ripple effect in the day’s schedule. No-shows can lead to overbooking to ensure the GP’s time isn’t wasted. It’s a reminder of how everyone’s time counts, especially in healthcare.
4. The “Can I bring my whole family?” patient
Sometimes, a patient will arrive with their entire family in tow, each member with their own set of questions. It’s meant to be a one-on-one consultation, but suddenly, it’s a family affair. The GP is left juggling multiple issues and personalities, trying to keep the focus on the scheduled patient. While family support is crucial, these situations can turn chaotic, making it tough to provide thorough care. A solo appointment can be more efficient and effective for everyone.
5. The late arrival
Arriving five minutes late might not seem like a big deal, but it can throw off the entire schedule. By the time they’re seated and ready to discuss their concerns, precious minutes are already gone. For GPs with a packed day, even a short delay affects every following patient. While the doctor tries to make the most of the remaining time, it can feel rushed. It’s a reminder that a few minutes make a difference in a tightly run schedule.
6. The chronic complainer
Every little ache, sniffle, and inconvenience becomes a crisis for this patient. They come in often, each visit a new list of complaints, with the same recurring ones making the rounds. While some concerns are genuine, it can feel as though they’re never fully satisfied with any treatment. The GP listens patiently, but it’s challenging to reassure someone who seems perpetually unhappy with the care they receive. It underscores the importance of helping patients find peace with manageable issues.
7. The “I only want this medication” patient
These patients come in with a specific medication in mind and are reluctant to consider other options. They’re convinced it’s the only solution, often resisting the GP’s attempts to explore other treatments. While the GP understands their preferences, it can be frustrating when there’s no flexibility for alternatives. The doctor may need to explain the risks or limitations, which isn’t always welcomed. In the end, trust is a key part of effective care.
8. The vague symptom describer
Explaining symptoms can be tough, but some patients provide descriptions that leave GPs piecing together a mystery. Terms like “kind of hurts” or “feels off” make it hard to diagnose or pinpoint the issue. The GP tries to dig deeper, asking for details, but the answers remain elusive. It can feel like a guessing game, testing their patience and intuition. Clear communication goes a long way in making the process smoother for everyone.
9. The frequent flyer
They’re in the office nearly every week, sometimes with the same symptoms, sometimes with new ones. Whether it’s for reassurance or just peace of mind, they need frequent face time with the doctor. While their concerns are valid, these repeated visits can strain an already packed schedule. The GP may feel like they’re on a loop, addressing similar issues repeatedly. It emphasises the need for trust in managing long-term health concerns outside of appointments.
10. The phone call mid-appointment patient
These patients don’t hesitate to take a call during their appointment, even if it disrupts the consultation. It’s frustrating for the GP, who’s trying to keep the conversation focused on their health. A quick “just a second” turns into minutes, leaving the GP waiting and potentially pushing the schedule behind. It’s a small thing, but it affects the rhythm of the visit. Respecting the time together can make the consultation smoother and more effective.
11. The over-prepared patient
Armed with detailed notes, graphs, and sometimes even a spreadsheet, this patient is ready to review every detail of their health history. While their thoroughness is impressive, it can be overwhelming to sort through it all in a short appointment. The GP has to sift through the essential information quickly, staying on track without getting lost in the details. Preparation is helpful, but a balance can make the consultation more productive.
12. The “I need a referral” patient
This patient arrives solely to request a referral, often insisting they need a specialist for a concern that could be handled in general practice. GPs try to explain why a referral isn’t necessary, but they might face resistance. Patients sometimes believe a specialist is the only solution, which can lead to a tug-of-war in the consultation. It’s a reminder of the importance of trust in their GP’s expertise and judgment.
13. The social visitor
Some patients see the GP as a listening ear rather than just a healthcare provider. They come in with minor issues, using the appointment as an opportunity for a chat about life. While their stories are often interesting, it can be challenging to steer the conversation back to medical concerns. GPs want to be compassionate, but time pressures make it tough to keep things social. In a busy practice, balancing empathy with efficiency is key.
