If you actually manage to make it past the dragon receptionist to actually book a face-to-face GP appointment, you’ll want to use that time wisely.
You get literally 10 minutes to explain your problem and hopefully find a solution, and that time goes quickly. You might feel rushed or like you can’t cover everything in that time, which is why being prepared, clear, and focused is so important. It’s easy to walk out wishing you’d asked more, so here’s how to get what you need from your visit. The more thoroughly you explain yourself, the more likely you are to get what you want from the appointment.
1. Write down your symptoms before you go.
When you’re sitting in the GP’s office, it’s surprisingly easy to forget details. You might remember the big stuff, but little things like when the symptoms started or what makes them worse can slip your mind. Having a quick note on your phone or a piece of paper can make a huge difference. It doesn’t have to be a novel (and it’s probably better if it’s not), just bullet points of key details. Noting things like when the pain started, whether it comes and goes, and if anything makes it better or worse gives your GP a clearer picture. The more specific you are, the faster they can work out what’s going on and how to help you.
2. Prioritise your main concern.
It’s tempting to list off every little thing that’s been bothering you, but 10 minutes go fast. If you bring up five different issues, there’s a good chance none will get the attention they need. Instead, go in knowing which concern is most important to you. If you do have multiple things to discuss, write them down in order of urgency. Start with the most pressing one, and if there’s time, bring up the others. If not, your GP can advise whether you need a follow-up appointment. It’s better to get one issue fully sorted than to rush through several without proper answers.
3. Be as clear and direct as possible.
Doctors don’t expect you to know all the medical terms, but they do need clear descriptions. Saying “I don’t feel right” isn’t as helpful as saying, “I’ve had a sharp pain in my stomach for two weeks, and it gets worse after eating.” The more detail you give, the better. Try to include things like how long you’ve had the problem, if it’s getting worse, and whether you’ve noticed any patterns. If you’re struggling to explain, think about how you’d describe it to a friend; it doesn’t have to be complicated, just accurate.
4. Mention any medications you’re taking.
Your GP may have your prescription history on file, but that doesn’t always include over-the-counter medications, supplements, or anything you’ve picked up from the chemist. Some treatments can interact with other people, so it’s important they know everything you’re taking. If you take multiple medications, have a quick list handy. That way, if your GP suggests something new, they can check it won’t interfere with what you’re already using. It saves time and helps avoid any unwanted side effects.
5. Bring up mental health concerns too.
If you’ve been struggling with anxiety, low mood, or stress, don’t talk yourself out of mentioning it. Mental health is just as important as physical health, and your GP won’t think you’re wasting their time by bringing it up. Even if you’re not sure how serious it is, talking about it early can make a big difference. GPs can offer support, suggest practical coping strategies, or refer you to a specialist. You don’t have to wait until you’re at breaking point before getting help.
6. Don’t downplay your symptoms.
It’s easy to brush things off with, “It’s probably nothing” or “I don’t want to make a fuss.” But if you’ve taken the time to book an appointment, it’s worth discussing properly. Your GP is there to listen, not judge. Being honest about how much something is affecting you can help them take the right approach. If a symptom is interfering with your day-to-day life, that’s important to mention. The more accurate you are, the better the support you’ll get.
7. Be honest about your lifestyle — your GP knows when you’re lying anyway.
Things like diet, sleep, exercise, and stress levels all play a huge role in health. If you suspect your lifestyle might be contributing to your symptoms, say so. Your GP isn’t there to tell you off, just to help you find realistic solutions. If you’re struggling to sleep, feeling constantly exhausted, or noticing changes in your appetite, those things matter. Even small tweaks like improving your sleep routine or adjusting your diet can make a noticeable difference, and your GP can point you in the right direction.
8. Ask for clarification if you don’t understand something they say.
Doctors use a lot of medical jargon without realising it. If they explain something, and you’re not 100% sure what they mean, ask them to simplify it. There’s no point nodding along if you don’t fully understand. It’s completely fine to say, “Can you explain that in simpler terms?” or “What does that mean for me?” It’s your health, and you should leave knowing exactly what’s going on and what steps to take next.
9. Be honest about any previous treatments.
If you’ve already tried medication, therapy, or lifestyle changes, let your GP know whether they worked. If something didn’t help, there’s no point in being prescribed the same thing again. Honesty helps them find the best next step for you. If you’ve had side effects from certain treatments or didn’t stick to a plan because it was too difficult, tell them. The more they know, the better they can tailor their advice.
10. Be prepared for next steps.
Your GP might suggest tests, lifestyle changes, or a follow-up appointment (unlikely, I know, but it happens). Make sure you leave knowing exactly what’s happening next. If you need blood tests or scans, ask how to book them. It’s easy to forget details once you leave the surgery, so if you’re unsure, ask for a summary. That way, you know exactly what to expect and won’t be left wondering what to do next.
11. Consider booking a double appointment if needed.
Some GP surgeries offer longer appointments if you need more time. If you have multiple concerns or a complex issue, ask the receptionist whether a double appointment is available. While they’re not always an option, they can make a big difference if you need extra support. If you’re feeling rushed in a standard appointment, it might be worth booking another slot to go through everything properly.
12. Bring a friend or family member if necessary.
If you’re feeling anxious or struggle to process information, bringing someone with you can help. They can take notes, ask questions, or simply be there for support. Having a second pair of ears can be useful, especially if your GP gives a lot of information. If you prefer to speak alone, they can always wait outside and just help you remember key details afterwards.
13. Don’t expect an instant diagnosis.
Not all problems have quick answers. Some conditions need tests or monitoring over time, so if your GP doesn’t give an immediate diagnosis, it doesn’t mean they’re ignoring your concerns. If they suggest keeping track of symptoms or returning in a few weeks, it’s because they need a fuller picture. It can be frustrating, but patience often leads to a more accurate diagnosis.
14. Use online services where possible.
Many GP surgeries now offer online consultations, repeat prescription requests, and appointment bookings. Using these can save time and make things more convenient. For minor issues, an online consultation might be enough to get the help you need without a face-to-face visit. It also frees up appointments for those who need them most, helping the system run more smoothly.
15. Follow up if things don’t improve.
If your symptoms aren’t getting better, don’t just put up with it. Your GP expects patients to return if things don’t improve, so don’t feel like you’re being a bother. Sometimes, it takes a few tries to find the right treatment. If you’re not seeing results, book another appointment and explain what’s happening. You deserve proper care, and checking back in can make all the difference.
