Self-checkout is the norm these days, but if you still go to the cashier to ring up your shopping, you should be on your best behaviour.
Cashiers have to deal with a lot of difficult customers, and what should be a simple transaction can often turn into a pretty annoying experience for the employees who work at the shop. Here are some things you might be doing to make their job harder (or at least a bit more unpleasant) than it has to be.
1. Ignoring the cashier’s greetings or instructions
Cashiers often greet customers and may offer helpful information about bagging or payment options. Ignoring these can create an awkward atmosphere. A simple acknowledgement goes a long way in making the interaction pleasant for both you and the cashier.
2. Placing heavy items on the belt instead of leaving them in the trolley
For heavier items like big packs of water or bulk products, it’s easier for the cashier if you leave them in your trolley. They can usually scan these items using a handheld device, saving time and preventing unnecessary strain on the cashier.
3. Not separating items for different transactions
If you have separate transactions, it’s best to organise them before reaching the till. Cashiers appreciate it when customers clearly divide their items, making the process faster and less confusing for everyone.
4. Waiting until the last minute to ask for bags
Waiting until everything is scanned before deciding you need bags can slow down the checkout process. If you need bags, letting the cashier know beforehand makes it easier for them to bag as they go, speeding up the transaction.
5. Blocking the card reader with your trolley or bags
When the card reader is blocked by your trolley or other items, it can create unnecessary delays as you’ll need to move things around. Keeping the area clear allows for a faster, smoother payment process.
6. Letting your phone distract you
Checking your phone or texting while the cashier is scanning your items can hold up the line. Staying focused ensures you can respond promptly to any questions or issues that may arise, helping everything run smoothly.
7. Not placing produce with the barcodes facing up
Barcodes need to be scanned, and if they’re not easily accessible, it adds time to your checkout process. Making sure your items are placed with the barcodes facing up makes it easier for the cashier and helps keep the line moving.
8. Placing delicate items under heavier ones
Cashiers often have to rearrange items on the belt to avoid damage to delicate products like bread or eggs. Placing these items on top of heavier goods shows consideration and helps the cashier avoid having to juggle things around.
9. Arguing about expired coupons
Expired coupons cannot be accepted, and cashiers don’t have control over this rule. Arguing about it only delays the checkout process and can create unnecessary tension. It’s always best to double-check the expiration dates beforehand.
10. Not being ready with your payment method
Waiting until everything is scanned before searching for your wallet or card slows down the transaction. Being ready with your payment method ahead of time ensures the process moves quickly for you and the people waiting behind you.
11. Ignoring price discrepancies until everything is scanned
If you notice a price issue, bringing it up as soon as the item is scanned can save time. Waiting until the very end to address it may mean the cashier has to go back and find the item, adding unnecessary time to the checkout process.
12. Leaving rubbish or unwanted items on the belt
Throwing wrappers, old receipts, or unwanted items onto the conveyor belt creates more work for the cashier. If you’ve decided against purchasing something, it’s better to give it to the cashier or put it back in its proper place before reaching the till.
13. Trying to pay with cash and then changing your mind
Switching payment methods mid-transaction can be frustrating for cashiers, especially if they’ve already entered cash into the register. Deciding on your payment method before you start the transaction helps everything go more smoothly.
14. Not considering the speed of the self-checkout lanes
If you’re using a self-checkout machine but aren’t familiar with it or have a large trolley of items, it may be better to use a regular till. Self-checkout is intended for quicker, smaller purchases, and using it for larger shops can hold up the line behind you.
