Getting a GP appointment in the UK can feel like an impossible feat, especially with the current pressures on the NHS.
While persistence and assertiveness are key if you really want to see a doctor face-to-face, there are certain behaviours that can make that less likely to happen. Sure, it’s hard not to get impatient and lose your rag with rude receptionists and endless red tape, but doing so isn’t going to get you an appointment. If you want to stay on your practice’s good side, here are some things you definitely shouldn’t do.
1. Call at 10.30 a.m. and expect a same-day slot
By mid-morning, those golden same-day appointments are likely gone. Most practices advise ringing as soon as the phone lines open—usually at 8 a.m. If you want to improve your odds, set an alarm and call early.
2. Demand an immediate referral without explaining why
GPs need a clear understanding of your symptoms before making referrals. If you skip explaining your concerns, they’re unlikely to act on your request. Taking a few minutes to share detailed information can help them understand the urgency.
3. Show up without an appointment and insist on being seen
Walking into the surgery unannounced may work in medical dramas, but it’s unlikely to end well in real life. GPs have packed schedules, and demanding to be squeezed in on the spot can irritate staff. Instead, ask about alternative options like phone consultations or 111 services.
4. Ignore online booking systems
Many GP practices now offer online portals for booking appointments. Calling during peak hours when you could secure a slot online wastes time for both you and the receptionist. Embracing online options can save everyone a headache.
5. Complain about waiting times… repeatedly
While it’s frustrating to wait, venting about it to the receptionist won’t speed things up. They’re doing their best under challenging circumstances. A bit of patience and politeness can go a long way in getting the help you need.
6. Forget to cancel appointments you can’t attend
No-shows waste valuable time and resources, which could have gone to someone else. If you can’t make it, call or use the online system to cancel. Your GP surgery will appreciate the courtesy, and it keeps you in good standing.
7. Request non-urgent care during peak hours
Phoning during the early morning rush to discuss a routine check-up or medication review clogs up the lines for those with urgent issues. For non-urgent matters, consider calling later in the day or booking online.
8. Showing up late to your appointments
Being late not only throws off the GP’s schedule but also reduces the time they have to address your concerns. Arrive a few minutes early to check in and maximise your consultation time. It also leaves a better impression with the practice staff.
9. Turn up with a shopping list of ailments
GP appointments are typically only 10 minutes long, so listing every minor issue in one visit can overwhelm the doctor. Prioritise your main concern and book follow-up appointments for other matters if needed.
10. Expect a prescription for every problem
Not all issues require medication, and pushing for unnecessary prescriptions can frustrate your GP. Trust their judgement, as they’re likely to recommend the most effective treatment, whether that’s advice, referrals, or lifestyle changes.
11. Be rude or dismissive to the receptionist
Receptionists are the gatekeepers of GP appointments and often work under significant stress. Being impolite won’t earn you any favours. A little kindness and patience can make your experience smoother and might even get you a quicker slot.
12. Call for emergencies instead of dialling 999 or going straight to A&E
GP surgeries are not equipped to handle life-threatening situations. If you’re experiencing an emergency, calling the surgery wastes precious time. Use 999 for eemergencies,or 111 for urgent but non-life-threatening concerns.
13. Use vague descriptions like “I don’t feel right”
GPs need specific information to assess the urgency of your situation. Saying something too general without context might delay getting an appointment. Prepare to give concise details about your symptoms when booking.
14. Ask for “a quick chat” during someone else’s appointment
Tagging along to a loved one’s appointment and sneaking in your own questions might seem efficient, but it’s frowned upon. Book your own slot to give your concerns the attention they deserve without cutting into someone else’s time.
15. Expect instant results from tests or referrals
The NHS is under immense strain, and processes take time. Constantly chasing results before the expected timeline can frustrate staff. Trust the system and wait for the practice to contact you when results are ready.
16. Overuse “urgent” appointment slots for non-urgent issues
Booking an urgent slot for a minor issue not only wastes resources but also reduces availability for those who genuinely need them. If you’re unsure about urgency, call 111 for guidance first. Respecting the system helps ensure fair access for everyone.
